Service
Account
Pay & Ship
After-sale Service
Member Center
Self-service Tool
User Notes
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Agent shopping--- Make order
• Search taobao goods
• How to order
• Checking Service
• Delivery Notice
• Order status
• Purchase range
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Self-shopping
• As buyer on taobao
• How to order
• My address in China
• BBJTao Self-shopping Service
• Get tracking number after seller ship
• Checking Service
• Delivery Notice
• Check Order status
• Which people perfer self-shopping service?
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Drop Shipping
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Transport
• What’s Transport Service?
• How to transfer my parcel through BBJTAO?
• Agent shopping, Mall, Self-shopping, Transfer parcel together ship
• BBJtao receipt rule on Transport parcel
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Registration
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Safe setting
• What should I do if I forget my password?
• How to change my password ?
• How to change my e-mail address ?
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Shipping address
• Get my address in China
• Add a new address
• Manage my address
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Payment Methods
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Shipping Methods
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Mail limits
• Why some items need to be sent separately?
• Small liquid items mix ship in parcel?
• Big Commodity limit
• Mail restrictions on large volume products
• Prohibited Products
• Sensitive Products
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Customs Tax
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Receipt Notice
• BBJTao give tracking number , but can’t track information ?
• If online shows back package?
• What’s meaning of “未妥投”?
• How to do if problem with your parcel ?
• How do I return an item ?
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Parcel claims
• How I make parcel claim?
• What’s compensation if parcel lost?
• Disclaimer
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Refund Policy
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Contact Us
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Member Grade
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Member Points
• Get rewards points
• Use Rewards points
• Rewards Points Valid Date
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Points Rule
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Cost Calculator
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Size conversion
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Parcel tracking
• Tracking website
• Why I can’t track my parcel?
• Why status stuck “Dispatch” for long time?
• What should I do if long time no get my parcel?
• When confirm deadline?
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Exchange rate
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Terms of Service
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Insurance policy
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Products storage
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Recharge my Alipay
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Agent shopping -- Fee
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Weight reference